FAQ 8

• What are your hours of service?
• Where are your Ontario (ON) locations?
• Where are your Quebec (QC) locations?
• I have been asked to send bitcoin for a job offer, to the CRA or to someone I may not know or I am being threatened. What do I do?
• Customer Service Guidelines

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Getting Started 2

• Fraud Education Awareness
• Online Customer - First Call

Security 4

• I think I have been scammed or part of a fraud. What do I do?
• Someone has asked me to send them money, but it doesn't feel right.
• Being Fraud Aware
• Sumsub Registration Issues

HoneyBadger Services 2

• What Kiosk Fees do you charge?
• What cryptocurrencies do you support?

Compliance Notes 3

• What is bitcoin?
• How do I set up a bitcoin wallet?
• COMPLIANCE SCRIPT

Kiosk FAQ 8

• How do I purchase cryptocurrency using a HoneyBadger kiosk?
• How do I sell cryptocurrency for cash using a HoneyBadger kiosk?
• How do I redeem cash at a HoneyBadger kiosk?
• I have purchased cryptocurrency but it doesn't show up in my wallet. When will I receive it?
• I have sold cryptocurrency using a HoneyBadger kiosk but never got the cash. What do I do?

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Security 1

• Compliance Script

What is Bitcoin? 4

• Bitcoin seems very expensive. Do I need to buy a full Bitcoin?
• How do I set up a Bitcoin wallet?
• What is Bitcoin?
• Can I send Bitcoin to another country?

Account Registration 5

• What information do I need to provide to use a HoneyBadger kiosk?
• How do I scan my Identification at a HoneyBadger Kiosk?
• Do you have transaction limits?
• Are you a legally registered entity?
• Sumsub Reregistration Issues

HoneyBadger Services 3

• What fees do you charge?
• What services does HoneyBadger provide?
• What cryptocurrencies do you support?

Kiosk FAQ 6

• What do I do if my QR code wont scan?
• How do I purchase cryptocurrency using a HoneyBadger kiosk?
• I have sold cryptocurrency using a HoneyBadger kiosk but never got the cash. What do I do?
• I have purchased cryptocurrency but it doesn't show up in my wallet. When will I receive it?
• How do I redeem cash at a HoneyBadger kiosk?

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