Normally, cash is dispensed very quickly (2 network confirmations) or within twenty minutes on average. Below are the common reasons for cash not being dispensed:

-You may have sent an incorrect amount of cryptocurrency. Make sure to send cryptocurrency in the amount exactly as shown on the screen
-The cryptocurrency network is congested resulting in delayed transactions. Please keep your receipt to redeem the cash at a later time
-Your wallet failed to send the transaction. Please refresh your wallet software to double-check the transaction status
-If you are unsure about your coins being sent or the number of confirmations that have occured, please refer to your wallet software or a blockchain explorer such as blockchain.com
-Our kiosk had a connection issue during the transaction. Please keep your receipt, if available, and contact our support team here.