Customer Communication Guidelines

Do’s

• Be friendly, upbeat, and empathetic

• Always introduce HoneyBadger and your service name

• Take detailed notes after every interaction

• Follow up proactively

Don'ts

• Use condescending language

• Say “I told you so,” “Unfortunately,” or similar phrases

• Share personal details or your real name (optional for safety)

Helpful Phrases

• “How can I provide excellent service for you today?”

• “Let me double-check to ensure you get the right answer.”

• “I understand how that must feel.”

• “Let’s make this right for you.”