Customer Verification & Registration

Registration Flow

1. Customer initiates a transaction

2. Registers phone and ID (for >$1,000)

3. If flagged, funds are held until verified

4. Support must contact the customer before releasing funds

Verification Tools

• Acuant: Verify clear front and back ID images

• Entropy: Update VIP status & notes

• Chainalysis: Check wallet flags (Scam, Fraud, Darknet)

Freezes

• Soft Freeze: Customer can insert cash but transactions are reviewed

• Hard Freeze: Customer blocked pending further investigation

• Ban / Reject: Permanent removal due to fraud or non-compliance