Scam Prevention & Refund Policy
Scam Identification
Common scam types:
CRA / Government impersonation
Romance or relationship scams
Fake job or cheque scams
“Help with hospital bills” / “Military” / “Immigration fees” requests
Requests to send crypto for purchases or services
Response Process
Verify customer transaction & ask security questions
Record detailed notes in Entropy
If flagged:
Freeze account
Advise customer on reporting to authorities